AddSecure Services Status

Temporary Limitation in Polish-Speaking Support Availability

Investigating - Dear Customer,
Please be informed that the availability of our Polish-speaking agents is currently limited due to unexpected circumstances.
We kindly ask for your understanding and encourage you to contact our Technical Support team via email. We will respond to your inquiry as soon as possible.
In the meantime, our English-speaking agents remain available by phone and will be happy to assist you.
Thank you for your patience and understanding.
Kind regards,

Technical Support Team
May 21, 2026 - 13:17 CEST

FleetVisor Operational

FleetVisor Now User Interface Operational

FleetVisor Next User Interface Operational

FleetVisor Data Processing Operational

Remote Tacho Download Service Operational

Third Party Integration Operational

DASH Operational

TripMonitor Operational

TripMonitor User Interface Operational

TripMonitor Data Processing Operational

Third party Integration Operational

Service Partners Operational

Mapping Services Operational

Telecommunication Services Operational

TrailerLincv3 data Operational

3rd party hardware devices Operational

AGS Operational

Mobile Application Services Operational

Mission Planner Operational

AppLinc Operational

Announcement Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 1, 2026

No incidents reported today.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

Short interruption may be experienced

Resolved - This incident has been resolved.
May 28, 14:09 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 14:09 CEST

Investigating - Dear Customer,

Please be informed that our engineering team will be deploying a minor hotfix to the FleetVisor Next platform.

During this time, you may experience brief service interruptions. We would like to assure you that no data will be lost or delayed as a result of this update.

We appreciate your understanding and patience.

Kind regards,

Your Technical Support Team
May 28, 13:28 CEST

May 27, 2026

Temporary Limitation in French-Speaking Support Availability / Limitation temporaire de la disponibilité du support francophone

Resolved - This incident has been resolved.
May 27, 10:43 CEST

Investigating - Dear Customer,
Please be informed that the availability of our French-speaking agents is currently limited due to unexpected circumstances.
We kindly ask for your understanding and encourage you to contact our Technical Support team via email. We will respond to your inquiry as soon as possible.
In the meantime, our English-speaking agents remain available by phone and will be happy to assist you.
Thank you for your patience and understanding.

Kind regards,
Technical Support Team

Cher client,
Nous vous informons que la disponibilité de nos agents francophones est actuellement limitée en raison de circonstances imprévues.
Nous vous remercions de votre compréhension et vous invitons à contacter notre équipe d’assistance technique par courrier électronique. Nous répondrons à votre demande dans les meilleurs délais.
En attendant, nos agents anglophones restent disponibles par téléphone et se feront un plaisir de vous aider.
Nous vous remercions de votre patience et de votre compréhension.

Cordialement,

Technical Support Team
May 26, 08:21 CEST

May 26, 2026

Limited Availability Due to National Holiday

Resolved - This incident has been resolved.
May 26, 08:17 CEST

Investigating - Dear All,
Please note that due to the national holiday in the Netherlands on 25th of May 2026, and closures across many EU countries, our support team will be operating with significantly reduced capacity.
During this time, only limited support coverage is available, which may result in delayed response times. Critical issues will be handled as quickly as possible.
We appreciate your understanding and will resume normal support as soon as business operations return to standard across the region.
Kind regards,
Your Support Team
May 24, 15:39 CEST

May 25, 2026

No incidents reported.

May 24, 2026

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

Unresolved incident: Temporary Limitation in Polish-Speaking Support Availability.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

Service Degradation - outgoing messages

Resolved - This incident has been resolved.
May 18, 18:33 CEST

Monitoring - Queues have reached almost normal level. We will be monitoring them to make sure the resolution is complete.
May 18, 17:33 CEST

Identified - The issue has been identified and a fix is being implemented.
May 18, 16:11 CEST

Update - We are continuing to investigate this issue.
May 18, 15:40 CEST

Update - We are continuing to investigate this issue.
May 18, 15:06 CEST

Update - Please be informed that we are still investigating the issue. Unfortunately, the resolution is taking longer than initially expected.

Our team is doing everything possible to resolve the matter as quickly as we can. We sincerely appreciate your patience and understanding.
May 18, 13:41 CEST

Update - We are continuing to investigate this issue.
May 18, 12:37 CEST

Update - We are continuing to investigate this issue.
May 18, 11:48 CEST

Update - We are continuing to investigate this issue.
May 18, 10:45 CEST

Investigating - Dear Customer,

We would like to inform you that we are currently experiencing a degradation affecting one of our services – Outgoing Messages.

Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible.

We sincerely appreciate your patience and understanding, and we will provide further updates as soon as more information becomes available.
May 18, 09:49 CEST